The key notes at the very heart of our business. This is the TSC promise, from our home to yours.

Vegan & Cruelty Free

We consciously decided when starting our company, that if we were going to create a new brand, it was important that we didn't contribute further to the use of animal products or animal testing, not when there are so many alternatives on the market. This includes our commitment to sourcing ethical products, not trading with countries that partake in the process of animal testing and thoroughly check all of our suppliers to ensure that what we buy is not associated with the exploitation of animals. 

All of our products are Vegan, with a selection that is officially certified by an independent body. If you wish to purchase certified only products please look out for the official vegan friendly logo - although rest assured, we don't do animal involvement in our products, period.

Ethically Sourced

We too made the conscious decision to ensure that all of the products we sell in our store, have been through a thorough vetting process. From sourcing raw materials such as crystals, wax, botanicals and oils, to glassware, ceramics and planters, each item is obtained in a responsible and sustainable fashion, from reputable suppliers within the EU and in some cases, the Americas. 

Poured By Hand 

All of our wax creations are poured by hand, in small batches, in our own studio. No large-scale machinery or factories are involved in the processing, so each and every item is poured with love. All the process, from sourcing, to label design, pouring and packaging is done by us. Every item is a little different from the next, there is nothing remotely off-the-shelf about us!

Sustainability

We are a climate positive workforce and plant 1 tree for every order in our Ecologi forestSustainability plays an important role in our business and as we use much of the natural world in our work, we are continually striving to improve our practices and work toward a more sustainable future. All of our parcels come packed with biodegradable packing peanuts, in FSC certified boxes, recycled kraft tissue paper, our scent pops and snapbars are made from 88% recycled plastic and are themselves widely recyclable.

We use paper bubble wrap for more delicate items and for wholesale, we reuse bubble wrap supplied to us by our own suppliers and recommend that you reuse where possible too. We strongly support upcycling of all of our containers & sharing with us, all of your creative ways of re-purposing them around your home.

We now have fortnightly collections for our waste which is recycled responsibly by our business waste provider. Any left over wax is used to create tester pots of our more luxury candle lines and any misshapen wax melts are either resold in a seconds sale OR added as little gifts to your boxes.

We are by no means perfect, but are always working toward a more sustainable approach to business.

Bespoke Designs & White Label

From the beginning we have always wanted to ensure that we could provide a customisation service. We understand that sometimes, what you want is not quite on display and we have the capabilities to turn your minds creations into reality. We have a wedding photography background and always wanted to cater to the alternative bride. You can get in touch with us to discuss one off pieces, bulk ordering i.e. favours or centrepieces, wholesale & B2B white labelling. Visit here to find out more!

Transparency

All reviews are not vetted before being posted to our website, this is to ensure that everything you read is genuine, honest and transparent. We are committed to learning how to do better and have already made many changes thanks to our communities feedback. If something is amiss, let us know! We aim to get back to any queries within 1 business day and any problems that arise, including feedback are taken seriously. We want you to be happy with your purchase & customer experience.

Community

We appreciate and love our TSC community, we wouldn't have got this far without you! The most important thing to us, is that you have a great experience, find like-minded people to connect with and of course, enjoy your purchase from the moment you visit our store, to the moment it arrives at your home.

No-Fuss Refund Policy

If you are not happy with your purchase, we aren't happy. Our NO-FUSS Refund Policy ensures that if you are unhappy with your purchase and wish a refund, all you need to do is send us proof of your order via payment receipt or order number to info@thescentcorvus.co.uk and we will happily refund the cost of your purchase(s) - no questions asked. A credit will automatically be applied back to your original method of payment, within a certain amount of days specified by the payment processor. 

Giving Back

Part of doing business, is doing better for others and the environment. We are so grateful and pleased to be in partnership with Womens Work, our local women's charity who provide holistic and intensive support, information and advice to women with varied and complex needs. We have chosen to support this charity and their work by donating 2% of every order you place with us.

You can choose to further that support at checkout, by adding your own donation to further our fundraising efforts for this amazing cause. With over 1000 of you choosing to support us in fundraising for Womens Aid in 2021, we are committed to evolving our support for Domestic Violence & other womens issues, with a dream of being able to provide free candlemaking therapy classes for victims in recovery.