It has come around quicker than ever but we are right here at the precipice of the busiest season of the year! There are clear delays starting already, particularly with International orders, so to ensure you get your gifts in time for the big day, we have outlined our cut off dates for Christmas delivery, in line with the guidance set by our courier services.
A few notes regarding Christmas season:
- If you order BEFORE the advertised cut off date, rest assured you will have your parcel shipped in plenty of time
- We will stop International orders from the dates set out below to avoid any further orders taking place beyond the dates outlined, we will reintroduce International shipments in the new year
- Please avoid chase emailing us regarding your order, we know you are excited (so are we!) and we promise we are working to fulfil your order as quickly as possible. We are a team of 2 and responding to chase emails takes us away from actually fulfilling orders, thanks for your patience. We anticipate LOTS of you, which is amazing.
- Please ensure you follow your tracking emails and if you are wanting to track your order, contact the courier directly via your tracking who can advise on redeliveries or give you details of where to collect your order should you miss the delivery. We cannot do this for you and although we aim to respond to emails within 1 business day where possible, you will be waiting on us as opposed to just utilising the tracking service provided.
- Red Brick Birmingham Market will be unable to answer any in person queries relating to The Scent Corvus products, sales or online orders. Please contact us directly: email@example.com
Cut Off Dates
All of our products are handcrafted, therefore we have allowed longer fulfilment periods than usual during this season and have earlier cut off dates to reflect this.
Production times: Please allow 7 working days during the season for production, this does not include delivery times which differ depending on where you are purchasing from.